Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
This account shows you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- drop your completed prescription request form into the white postbox in the lobby
We do not take repeat prescription requests over the phone.
Please remember to order your repeat prescription in good time, it may be ordered up to 5 working days before its due date.
Collecting your prescription
You can usually collect your prescription 3 days after you have ordered it.
Dispensing service
The practice can dispense to any patient, who live more than one mile away from a pharmacy. For these patients, prescriptions issued at a surgery attendance will be dispensed while you wait.
If you consider that the ‘one mile rule’ applies to you and you would like your doctor to dispense for you, please download and complete our ‘Serious Difficulty’ application form for dispensing by doctors (PDF), and hand it in to reception.
We offer a home delivery service for patients in the Rock, Polzeath and Chapel Amble area, who are housebound and have difficulty collecting their repeat medication. Please contact the dispensary for further information.
You can also choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- using the Klinik service
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- use the Klinik service
- phone us on 01208 812 222
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.